Search query 1 returned 17 results.
Bumicom offers various call recording solutions for a wide range of telephony environments and call center platforms. Bumicom's call recording solutions enable organizations to properly collect data about employee interactions with customers. The Bumicom call recording solutions are suitable for...
Bumicom enables links between applications. Through the realization of these links, the Interaction Analytics application can be enriched with data. This data can then be used to perform specific analyzes, for example by using special filters. Conversely, external applications can also be enriched...
Bumicom also works with ASC. ASC (www.asctechnologies.com) was founded in 1964 and provides solutions for recording, analyzing and evaluating interactions of landline telephone calls, mobile telephone calls, chat, video, screen operations and SMS messages. ASC Partnership ASC has various branches...
Thanks to the continuous innovations of Bumicom, we can make it possible for our clients to use communication solutions that increase safety, compliance, customer satisfaction and efficiency. Bumicom strives for long-term relationships with clients, partners, suppliers and employees. Bumicom stands...
Bumicom is ISO / IEC 27001:2022 and ISO 9001:2015 certified. ISO / IEC 27001 is part of the ISO 27000 series. All standards throughout this series are designed to support the management of information security. ISO 9001 is an international standard for quality management systems that helps...
At Bumicom you can count on service and support. Our customer service provides service, support, maintenance and management and is at your disposal. They are ready for you during office hours, but also before and afterwards. Bumicom available 24/7 If availability is indispensable for the...
Bumicom works with project teams. This means that a project team is set up for each project. The Bumicom project management team is responsible for the supervision of the project. After receiving the assignment, your project manager is the central contact person for the implementation of the...
Embracing MCX technology gives Bumicom’s new range of FlexREC recorders seamless connectivity to the MCX ecosystem; public safety organizations, transportation, rail and emergency services to benefit The Hague and Tel Aviv, 12th April 2022 Incident recording company Bumicom Telecommunications BV...
Bumicom (founded in 1979) provides innovative solutions for recording, evaluation and analysis of communication. Our team provides voice logging, messaging recording, quality monitoring, insights analytics and interaction analytics solutions that support your organization in reconstructing...
Bumicom has been providing advice and solutions to organizations in the fields of recording, quality monitoring and interaction analytics since 1979. With the recording, voice logging, quality monitoring and interaction analytics solutions that Bumicom provides, communication is registered...
Den Haag - 2 may 2020 Contactdetails: Bumicom Telecommunicatie BV Laan van Waalhaven 480 2497 GR Den Haag Telefoon : +31 (0)70-3504500 E-mail : privacy@bumicom.nl Website : www.bumicom.nl Introduction In this...
Speech analytics software solutions of Bumicom Business improvement and change management with speech analytics Bumicom offers your organization speech analytics solutions using Nexidia speech analytics software. With Nexidia's speech analytics software, it is possible to fully analyze recorded...
Speech analytics Contact Center speech analytics With contact center speech analytics it is possible to analyze customer contact by telephone. Telephone customer contact offers a wealth of information. What customers say on the phone is of great value. But how do you get the value from all...
Example quality monitoring form for the evaluation of telephone conversations Example qm evaluation form for coaching and training of contact center agents This quality monitoring evaluation form is an example of a form to evaluate telephone conversations between customers and employees/agents in...
Emotion detection and emotion analysis for customer contact analysis Customer contact analysis and emotion detection When we think of emotion we think of the experience of happiness, joy, fear, anger and sadness. Emotion can be evoked by a situation or event. A customer may have emotions about...
Compliance monitoring Monitor customer contact on laws and regulations with compliance monitoring Compliance monitoring financial institution and telephone sales With compliance monitoring it is possible to monitor all customer contact for compliance. Does customer contact meet the set standards...
Transcription and Analysis of Customer Interactions In today's business environment and contact centers, transcription and analysis of Customer Interactions is key for daily business. Analyzing conversations is essential to improve the quality of customer interactions and gain insights into overall...
