Bumicom realizes communication solutions using Storavox. Storavox is one of the most flexible recording and quality monitoring solutions on the market. Storavox offers organizations the opportunity to register, archive, play, evaluate and analyze interactions. With Storavox, interactions can be processed that take place via telephone, radio radar or PC.
Storavox is based on standard server technology, Windows operating systems, generally accepted database platforms, network standards and telephony protocols.
This basis allows Storavox to guarantee flexibility, scalability, continuity, reliability, security and integration into existing (old) IT networks. Storavox supports traditional TDM based and VoIP based communication platforms.
The Storavox platform fits both in a stand-alone environment and in a multi-site environment. A distributed (multi-site) or global solution consists of multiple Storavox servers using the network infrastructure for transparent use and management.
The Storavox voice logging platform is of course equipped with extensive security measures against unauthorized use and manipulation of data. Consider the security measures, for example, individual user profiles, encryption, fingerprinting and audit trails. The Storavox voice logging, quality monitoring and screen recording solution is used in contact centers, financial institutions, public order and safety and (air) traffic control, but can also be used in other industries.
Screen recording or screen capture concerns the recording of screens in which all screen operations are recorded when using applications and displayed images. This can be still images, screenshots, but is mainly interesting for moving images, video images from screens. Read more about Screen Recording functionality.
Contact center quality monitoring software makes it possible to value customer contacts and to evaluate them against the objectives, standards and values of your organization. Bumicom's Webcoach quality monitoring software solution work with evaluation forms that can be drawn up by your organization itself.
In today's business environment and contact centers, transcription and analysis of Customer Interactions is key for daily business. Analyzing conversations is essential to improve the quality of customer interactions and gain insights into overall performance. By linking existing call recordings from a third-party recorder or the Storavox recorder with the Bumicom CloudRecorder, it is possible to efficiently transcribe and analyze conversations. More about Insights Analytics.
Video Recording concerns the recording of video signals which can be used for various purposes by organizations. The signals of the video recordings take place directly from video cameras (for example CCTV), video servers, conference systems and Unified Communications platforms. More about H.264 vide recording.
Radar Recording concerns the recording of radar signals. Bumicom Storavox radar recording solution makes it possible for organizations to record two types of radar signals: Through The Wall and At The Glass. Through The Wall recording, also known as TTW recording, concerns the recording of the original radar signal. With recordings of At The Glass signals, or ATG recording, it concerns the recording of the displayed radar image at operating stations.
Would you like more information about the Storavox voice logging platform and how Bumicom can provide this for your organization? Or are you looking for direct contact about Bumicom's communication solutions? Get in touch with us. We would be happy to discuss with you how we can be of service to you and how we can offer you the best possible solution.
