Service & support

System maintenance

Systems must be maintained periodically to function optimally. The Bumicom engineers perform system maintenance for your systems in accordance with the technical service agreement that your organization has agreed with Bumicom.

How is system maintenance performed?

The maintenance of your systems will never take place suddenly. Bumicom will notify your organization prior to system maintenance. Our planning staff will plan system maintenance in consultation with you. During system maintenance, our engineers work according to a checklist. This checklist contains all vital components that must be checked to ensure proper functioning in the future.

Depending on the type of the voice logging, quality monitoring and / or interaction analytics solution, maintenance will be carried out on location or remotely.

System maintenance work

System maintenance activities differ per solution and per system. For the system maintenance of a software only solution, the following activities are carried out:

  • Consult system log
  • Version management with the installation of patches, updates and / or upgrades, if necessary, any updates and / or upgrades
  • Any other work related to the custom solution

Server version

In the case of a server version, in addition to the above activities regarding system maintenance of the software, the following activities are performed:

  • Make system hardware dust-free
  • Clean and / or replace filter
  • Any other work related to the custom solution

Would you like to speak to a Bumicom employee directly about system maintenance? Or are you curious about the many communication solutions from Bumicom and what they can mean for your organization? Get in touch with us. We are happy to help you.