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Bumicom offers a wide range of recording, quality monitoring and interaction analytics solutions for various industries. There are different wishes and (legal) requirements for each sector. For example, legal regulations apply to certain sectors, which oblige organizations to use the recording and storage of telephone conversations (and electronic communication) between clients and employees.

With voice logging, quality monitoring and interaction analytics solutions that we provide, communication is registered, evaluated and/or analyzed.

Depending on the issue, the Storavox and FlexREC platform developed by Bumicom are used or solutions from market leaders ASC Telecom AG and Nexidia are supplied. The voice logging, quality monitoring and interaction analytics solutions are available on-premise and in the cloud. The experienced Bumicom team is able to deliver custom solutions such as integrations and links with other systems. Our team has extensive knowledge and experience in developing and implementing custom software development, database integrations and CRM integrations in many projects.

The voice logging, quality monitoring and interaction analytics solutions we provide are aimed at application in various industries such as:

Contact Centers

Registration, verification and analysis of telephone, chat, video and Social Media interactions
Recording on demand
CTI/CRM controlled recording
Screen recording
Quality monitoring
Speech analytics

Financial Institutions

Registration, verification and analysis of telephone, chat and email interactions
CTI integration for enriching the recordings with metadata
Central archiving
Speech analytics
Disaster recovery

Safety authorities

Registration, verification and analysis of radio communications, telephone conversations and video images
Incident reconstruction with visualization/mixed playback
last call repeat
CTI integration to enrich the recordings with metadata
Speech analytics

 Traffic Control Centers

Registration, verification and analysis of radio communications, telephone conversations, radar and video images
Incident reconstruction with visualization/mixed playback
last call repeat
CTI integration for enriching the recordings with metadata
Screen recording

Industry

Registration, verification and analysis of radio communications, telephone conversations, radar and video images
Incident reconstruction with visualization/mixed playback
Last Call Repeat
CTI integration to enrich the recordings with metadata

Curious how other organizations have experienced our solutions? View our business cases.

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