Service & support

ASC

Bumicom also works with ASC. ASC (www.asctechnologies.com) was founded in 1964 and provides solutions for recording, analyzing and evaluating interactions of landline telephone calls, mobile telephone calls, chat, video, screen operations and SMS messages.

ASC Partnership

ASC has various branches all over the world. They have offices in the United Kingdom, France, Spain, Switzerland, Romania, Dubai, the United States, Brazil, Mexico, Hong Kong, Japan and Singapore.

In addition to the work performed by ASC's own branches, we also work with external parties. The ASC products and services are also provided by an extensive network of system integrators and specialized partners. Bumicom is such a specialized partner of ASC. Bumicom has been working with ASC since 2004 and has now completed more than 200 implementations in the Benelux.

ASC NEO platform

ASC has introduced the NEO platform. This ASC NEO platform is a state-of-the-art platform that can be used for recording and analysis work. The ASC NEO platform is suitable for:

  • On-premise implementation
  • Service providers via private cloud
  • Mobile operators

The ASC NEO platform offers applications for organizations in the following industries:

  • Contact Centers
  • Financial Institutions
  • Public Order & Security Authorities
  • Government agencies
  • Traffic control centers

In addition to the regular ASC NEO platform, NEO is also supplied as a Cloud service. NEO meets the strictest security requirements and is, among others, MIFID-II, Frank-Dodd and GDPR / AVG compliant.

In addition, the platform is certified for connections with all known communication platforms such as Airbus, Avaya, Broadsoft, Cisco, Genesys, IPC, IP Trade, Microsoft, Mitel, NEC, NFON, PurpleView, Salesforce, Skysoft, Speakerbus, Tango, Teles and Unify.ASC Connect – Salesforce CRM

Met ASC Connect levert ASC een met Salesforce CRM geïntegreerde applicatie voor de opname en het afspelen van telefoongesprekken. De app is beschikbaar via de Salesforce AppExchange.

ASC Insight – Microsoft Teams compliance recording

With ASC Insight, ASC provides a unique native compliance recording and analytics application for Microsoft Teams. ASC is a Microsoft Gold partner and is part of the Microsoft TAP program for the development of the Teams Calling API. ASC Insights is securely hosted from Azure and can be delivered via Click & Buy from the Microsoft App store.

Microsoft Cognitive Services are used for analytics, such as transcription, key word spotting and translation.

Would you like more information about ASC's products and how Bumicom can provide them? Or are you looking for direct contact about Bumicom's communication solutions? Please contact us directly. We would be happy to discuss with you how we can be of service to you and how we can offer you the best possible solution.

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