Service & support


Bumicom's helpdesk focuses on providing service, support, maintenance and management of recording, voice logging, quality monitoring and interaction analytics systems for clients. Our helpdesk employees are ready for you during office hours, but also before and after.

Available 24/7

The Bumicom helpdesk can be reached 24 hours a day and 7 days a week via telephone number  +31(0)70 352 2740, so that we can provide excellent service to our clients at all times.

Is your organization experiencing a malfunction? Please report this malfunction to our helpdesk. After reporting the malfunction, it is immediately registered and you will be contacted quickly and competently by the right expert, after which we will improve the situation as well and as quickly as possible. The Bumicom service department has experienced and well-trained employees. All helpdesk employees have the right knowledge, experience and expertise to support you and your organization where necessary.

Helpdesk for support +31(0)70 352 2740

Bumicom has its own helpdesk team whose employees are in possession of the VCA certificate. The Bumicom helpdesk department uses a ticket tool for the registration of service requests, so everything is registered and it ensures complete and error-free processing of service requests. In addition, a service management tool and planning tool are used. Both tools are used to follow up and monitor service notifications. Together with the configuration management system, we ensure that our service engineers always have the complete and correct information, regardless of their location.

Would you like to contact a Bumicom employee directly? Or are you curious about Bumicom's many communication solutions and what they can mean for your organization? Contact us directly. We are happy to help you.