Bumicom, voice logging solutions since 1979

Bumicom has been providing advice and solutions to organizations in the fields of recording, quality monitoring and interaction analytics since 1979. With the recording, voice logging, quality monitoring and interaction analytics solutions that Bumicom provides, communication is registered, evaluated and / or analyzed.

Depending on the challenge, the Storavox and FlexREC platform developed by Bumicom is deployed or solutions from market leaders ASC Telecom AG and Nexidia are supplied. The voice logging, quality monitoring and interaction analytics solutions are available "on-premise" and in the "cloud". Our team is able to provide custom solutions such as integrations and connections with other systems. We have extensive knowledge and experience regarding custom software development, database integrations and CRM integrations in many projects. The voice logging, quality monitoring, speech analytics and text analytics (interaction analytics) solutions we provide are aimed at application in:

Contact Centers

• Registration, verification and analysis of telephone, chat, video and Social Media interactions
• Recording on demand
• CTI / CRM controlled recording
• Screen recording
• Quality monitoring
• Speech analytics

Financial Instutions

• Registration, verification and analysis of telephone, chat and e-mail interactions
• CTI integration for enriching the recordings with metadata
• Central filing
• Speech analytics
• Disaster recovery

Public Safety

• Registration, verification and analysis of radio communication, telephone calls and video images
• Incident reconstruction with visualization / mixed playback
• Last call repeat
• CTI integration for enriching the recordings with metadata
• Speech analytics

Traffic Control

• Registration, verification and analysis of radio communication, telephone calls, radar and video images
• Incident reconstruction with visualization / mixed playback
• Last call repeat
• CTI integration for enriching the recordings with metadata
• Screen recording

Voice logging and call recording is used for:

• Incident reconstruction
• Security
• Compliance
• Transaction verification
• Quality monitoring
• Coaching and training of employees

Curious how other organizations have experienced our solutions? View our business cases.

Are you interested in Bumicom solutions? Get in touch with us. We would be happy to discuss with you how we can be of service to you and how we can offer you the best possible solution for your call recording challenge.