Service & support

Voice Logging solutions of Bumicom

Voice-logging systems of Bumicom for every communication system

Bumicom offers various voice-logging solutions for a wide range of telephony environments and call center platforms. Bumicom's call recording solutions enable organizations to properly collect data about employee interactions with customers.

The Bumicom voice logging solutions are suitable for the recording of both TDM and VoIP based communication platforms.

Voice logging recording interfaces

Depending on the situation, Bumicom uses voice logging recording interfaces. For example, we work with voice-logging recording interfaces when it comes to:

  • Analog signals
  • Digital devices
  • ISDN2
  • ISDN30
  • CAS
  • PCM30 / 32

Physical voice logging interfaces are used to record these signals and a complete voice logging server is supplied. If there is a combination of different signals, we compile a hybrid voice logging server.

VoIP voice logging system solutions

Bumicom also offers VoIP voice logging solutions. For the recording of VoIP signals, the network interfaces of the voice logging servers are used.

Voice logging CTI-integrations

Bumicom offers your organization voice-logging recording solutions where various integrations are possible. For example, Bumicom offers CTI integrations for all well-known telephone exchanges (PABX), Automatic Call Distributor (ACD), arbitration systems, intercom systems and Session Border Controllers (SBCs). The following CTI integrations are possible at Bumicom:

  • Alcatel
  • AudioCodes
  • Aspect
  • Avaya
  • Broadsoft
  • Cisco
  • ED137
  • Etrali Open Trade
  • Genesys
  • IPC
  • IP Trade
  • Microsoft Skype for Business / Microsoft Teams
  • Mitel MiVoice Business, MX-One
  • NEC
  • Nokia IMS
  • Oracle
  • Salesforce
  • Speakerbus
  • Shoretel
  • SIP Active
  • SIPREC
  • SIPWISE
  • Unexus
  • Unify

Voice logging and recording forr radiocommunications

Storavox and FlexREC also offers integrations with radio communication systems. Depending on the communication protocol and the size of the radio network, the best solution is considered. Our solutions are used for the recording of, among other things:

  • TETRA radiocommunication
  • MEP Voice Communication Systems
  • Motorola Dimetra
  • Motorola Dimetra X Core
  • Motorola Dimetra Xpress
  • Motorola MOTOTRBO
  • ED-137
  • and many others

Voice logging solution for passive recording

In addition to the above integration options, Bumicom also offers call recording solutions for passive VoIP call recording for RTP audio, H.323, SIP and proprietary protocols. The signals must then be presented to the Recording Server (s) via SPAN, RSPAN, ERSPAN or mirror ports from network switches or gateways.

More information about voice logging solutions

Are you interested in call recording and are you curious about Bumicom's solutions? Get in touch with us. We would be happy to discuss with you how we can be of service to you and how we can offer you the best possible solution for your call recording challenge.

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