Service & support

Bumicom Cloud Archiving, Replay & Quality Monitoring services

The Cloud Recorder service developed by Bumicom includes the storage of call recordings with user-friendly search and playback functionalities as well as an extensive quality monitoring module for evaluation and coaching.

The highlights:

  • GDPR and MiFIDII compliant
  • Seamless integration with your (cloud) telephony infrastructure
  • Easy on-boarding and competitive pricing
  • High availability, geo-redundant
  • Data security (encryption 'in transit and 'at rest', fingerprinting)
  • Secure access to data (SAMLv2 / 2FA authentication, RBAC)
  • Audit Trail
  • User-friendly user interface for searching, playing back and reporting
  • Optional quality monitoring module: for evaluation and coaching of agents
  • Optional transcription module
  • Optional module for Interaction Analytics: comprehensive speech and text analysis