Cloud Archiving, Replay & Quality Monitoring for UNIVERGE BLUE® CONNECT
Bumicom Cloud Archiving, Replay & Quality Monitoring service for UNIVERGE BLUE® CONNECT cloud platform
The service developed by Bumicom includes the storage of UNIVERGE BLUE® CONNECT call recordings, user-friendly search and playback functionalities as well as an extensive quality monitoring module for evaluation and coaching.
Highlights:
- GDPR and MiFIDII compliant
- Seamless integration with UNIVERGE BLUE® CONNECT
- Easy on-boarding and competitive pricing
- High availability, geo-redundant
- Data security (encryption 'in transit and 'at rest', fingerprinting)
- Secure access to data (SAMLv2 / 2FA authentication, RBAC)
- Audit Trail
- User-friendly user interface for searching, playing back and reporting
- Optional quality monitoring module: for evaluation and coaching of agents
- Optional transcription module
- Optional module for Interaction Analytics: comprehensive speech and text analysis
More about this solution
Are you interested in the Univerge Blue Cloud Recorder? Get in touch with us. We are happy to discuss with you how we can help.
