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Nexidia

Bumicom realizes communication solutions and uses a Nexidia product for various projects: The Nexidia interaction analytics speech and text analysis.

Nexidia interaction analytics

Bumicom deploys the Nexidia interaction analytics speech and text analysis solution in projects for organizations looking for an analytics solution that enables them to quickly obtain the correct and complete information from customer interactions. Obtaining this information is often essential for business improvement.

Many organizations do not get the full information from customer interactions while they spend a lot of time on this. With Nexidia interaction analytics, Bumicom offers a solution to analyze multi-channel customer contact. With the information obtained, the organization can then analyze customer interactions and use the results to improve business operations. With Nexidia software it is possible to analyze all recorded or registered customer interactions quickly, flexibly and accurately and in a structured manner.

Phonetic indexing

Bumicom works in realizing communication solutions with the Nexidia Interaction Analytics solution because of proven good results. Among other things, the solution uses phonetic indexing. This has been patented by Nexidia and can therefore not be offered by other parties.

With this method, the audio files are indexed once based on phonemes, the smallest sound units of a language. A time-bound index (database) of the audio is created containing the sounds of the pronounced words. This method is not sensitive to background noise, language, dialect or speaking style. Bumicom tested many speech analytics solutions before we came into contact with Nexidia. The test results quickly provided convincing evidence, which is why Bumicom has been a Nexidia partner since 2013.

Are you curious about the communication solutions from Bumicom in combination with the Nexidia interaction analytics? Or would you like direct contact about Bumicom's communication solutions? Please contact us directly. We would be happy to discuss with you how we can be of service to you and how we can offer you the best possible solution.

Bumicom realizes communication solutions and uses a Nexidia product for various projects: The Nexidia interaction analytics speech and text analysis.

Nexidia interaction analytics

Bumicom deploys the Nexidia interaction analytics speech and text analysis solution in projects for organizations looking for an analytics solution that enables them to quickly obtain the correct and complete information from customer interactions. Obtaining this information is often essential for business improvement.

Many organizations do not get the full information from customer interactions while they spend a lot of time on this. With Nexidia interaction analytics, Bumicom offers a solution to analyze multi-channel customer contact. With the information obtained, the organization can then analyze customer interactions and use the results to improve business operations. With Nexidia software it is possible to analyze all recorded or registered customer interactions quickly, flexibly and accurately and in a structured manner.

Phonetic indexing

Bumicom works in realizing communication solutions with the Nexidia interaction analytics solution because of proven good results. Among other things, the solution uses phonetic indexing. This has been patented by Nexidia and can therefore not be offered by other parties.

With this method, the audio files are indexed once based on phonemes, the smallest sound units of a language. A time-bound index (database) of the audio is created containing the sounds of the pronounced words. This method is not sensitive to background noise, language, dialect or speaking style. Bumicom tested many speech analytics solutions before we came into contact with Nexidia. The test results quickly provided convincing evidence, which is why Bumicom has been a Nexidia partner since 2013.

Are you curious about the communication solutions from Bumicom in combination with the Nexidia interaction analytics? Or would you like direct contact about Bumicom's communication solutions? Get in touch with us. We would be happy to discuss with you how we can be of service to you and how we can offer you the best possible solution.

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