Service & support

Voice logging system and voice logging software

Voice logging system and voice logging software

Knowlegde and expertise of voice logging solutions

Bumicom has extensive experience and knowledge in the field of voice logging and the design and implementation thereof. The Bumicom voice logging solutions are used for the recording of radio communication, VHF radio, Voice Communication Systems (VCS) and ambient audio (room microphones).

Bumicom Voice Logging solutions for every communications infrastructure

Voice Logging solution for every communication platform

The voice logging solutions are suitable for recording both TDM and VoIP based communication platforms. Physical recording interfaces are used for recording analog signals and E1 / T1 trunks. The network interfaces of the voice logging systems are used for recording VoIP signals.

Voice Logging CTI integrations

Bumicom offers your organization voice logging solutions where various integrations are possible. CTI integrations are available for the following platforms:

  • Alcatel
  • AudioCodes
  • Aspect
  • Avaya
  • Broadsoft
  • Cisco
  • Etrali Open Trade
  • Genesys
  • IPC
  • IP Trade
  • Microsoft Skype for Business / Microsoft Teams
  • Mitel MiVoice Business, MX-One
  • NEC
  • NetSapiens
  • Nokia IMS
  • Oracle
  • Salesforce
  • Speakerbus
  • Shoretel
  • SIP Active
  • Twilio
  • Unexus
  • Unify

VoIP voice logging

Bumicom's voice logging systems also offer passive VoIP recording for RTP audio, H.323, SIP and proprietary protocols. The signals must then be offered to the voice logging system (s) via SPAN, RSPAN, ERSPAN or mirror ports from network switches or gateways.

Control of voice logging

Recording can be controlled in several ways:

  • Continuous
  • Based on voice control (VOX triggering, RTP)
  • Based on signaling (voltage detection, DTMF, FSK, B-channel, D-channel, VoIP / SIP)
  • Based on a pre-settable time schedule
  • Based on business rules or specific metadata
  • By means of an external trigger (speech signal, CTI event, application)
  • With a Record on Demand application

For privacy reasons or the PCI-DSS standard, you can choose to pause or stop recording.

Are you facing a voice logging challenge and can you use Bumicom's support and solutions? Get in touch with us. We would be happy to discuss with you how we can be of service to you and how we can offer you the best possible voice logging solution for your challenge.