The Cloud Recorder service developed by Bumicom includes the storage of call recordings with user-friendly search and playback functionalities as well as an extensive quality monitoring module for evaluation and coaching.
The highlights:
- GDPR and MiFIDII compliant
- Seamless integration with your (cloud) telephony infrastructure
- Easy on-boarding and competitive pricing
- High availability, geo-redundant
- Data security (encryption 'in transit and 'at rest', fingerprinting)
- Secure access to data (SAMLv2 / 2FA authentication, RBAC)
- Audit Trail
- User-friendly user interface for searching, playing back and reporting
- Optional quality monitoring module: for evaluation and coaching of agents
- Optional transcription module
- Optional module for Interaction Analytics: comprehensive speech and text analysis
