Unstructured data such as phone calls, chats, e-mail and other digital channels contain valuable information. Storavox Insights provides transcription which can be analysed.
The insights from the analysis of customer interactions contribute to maximizing the set business goals. Input to improve and continuously monitor the quality, effectiveness and efficiency of the processes, systems, people and resources.
Storavox Insights provides users the capability to analyse interactions (speech and text). Analyse the topics which are important for your organisation to improve:
