Compliance monitoring

Compliance monitoring

Monitor customer contact on laws and regulations with compliance monitoring

Compliance monitoring financial institution and telephone sales

With compliance monitoring it is possible to monitor all customer contact for compliance. Does customer contact meet the set standards, legislation and regulations are impossible to monitor manually. With speech analysis it is possible to monitor 100% telephone customer contact for compliance. This automated continuous risk inventory offers the compliance officer a grip on compliance. It is possible to directly check the content of marked non-compliant telephone calls.

Compliance monitoring with speech analytics

Compliance monitoring tool for compliance officer

Compliance monitoring with speech analytics is a huge support for the compliance function in the compliance officer role. With speech analysis it is possible to automatically set up compliance monitoring. All telephone customer contact is monitored for content. Any deviations are automatically detected and reported. The compliance officer can listen to the selection of detected phone calls on detected non-compliant passages to determine what is not compliant. This means an enormous time gain and risk limitation for managers of investment institutions and investment firms.

Benefits of automated compliance monitoring:

• objective continuous monitoring of all telephone customer contacts
• automatically identify, monitor and mitigate any risks of customer interest violations
• optimizing and simplifying the compliance monitoring process
• fewer compliance staff needed to handle alerts
• generate ad-hoc monitoring reports
• continuous compliance monitoring and continuous evaluation and adjustment of policy possible
• monitoring effects process improvements

Technology to automate compliance monitoring

Automatic compliance monitoring with interaction analytics speech analytics

Are you interested in compliance monitoring software for your organization and can you make good use of Bumicom's support and compliance monitoring speech analysis solutions? Contact us. We would be happy to discuss with you how we can be of service to you.