Quality monitoring software for contact centers Webcoach quality monitoring is the quality monitoring software for contact centers developed by Bumicom. Webcoach quality monitoring is used daily by many customer contact organizations, large and small.
Webcoach QM has been specially developed for contact centers that listen to telephone conversations for coaching and training purposes. With Webcoach quality monitoring, evaluations can also be started at the level of the employee, agent.
You can easily create evaluation forms and determine who can use this form. For example, also specific form to evaluate e-mail, chat or counter contact. Webcoach is the supporting application for the personal development of customer contact employees / agents.
Webcoach is a broswer based quality monitoring application in which multiple functions can be used, so that it supports your quality monitoring process. Webcoach can be set up flexibly and has is developed with the user in mind. Users find it great to work with because of the easy to use.
Webcoach is the integrated qm module in Storavox, but it can also be used when recording is already in use. If there are recordings, Webcoach quality monitoring can be used. Weboach quality monitoring can be installed on your own (virtual) server or accessed from our secure data center. Webcoach can also be purchased as a service.
Webcoach quality monitoring offers the functionality to listen, evaluate recordings and employees / agents.
Feel free to contact us for more information about Webcoach quality monitoring. We are happy to help you.
Quality monitoring software for contact centers Webcoach quality monitoring is the quality monitoring software for contact centers developed by Bumicom. Webcoach quality monitoring is used daily by many customer contact organizations, large and small.
Webcoach QM has been specially developed for contact centers that listen to telephone conversations for coaching and training purposes. With Webcoach quality monitoring, evaluations can also be started at the level of the employee, agent.
You can easily create evaluation forms and determine who can use this form. For example, also specific form to evaluate e-mail, chat or counter contact. Webcoach is the supporting application for the personal development of customer contact employees / agents.
Webcoach is a broswer based quality monitoring application in which multiple functions can be used, so that it supports your quality monitoring process. Webcoach can be set up flexibly and has is developed with the user in mind. Users find it great to work with because of the easy to use.
Webcoach is the integrated qm module in Storavox, but it can also be used when recording is already in use. If there are recordings, Webcoach quality monitoring can be used. Weboach quality monitoring can be installed on your own (virtual) server or accessed from our secure data center. Webcoach can also be purchased as a service.
Webcoach quality monitoring offers the functionality to listen, evaluate recordings and employees / agents.
Feel free to contact us for more information about Webcoach quality monitoring. We are happy to help you.
