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Webcoach quality monitoring

WebCoach quality monitoring

Quality monitoring software for contact centers Webcoach quality monitoring is the quality monitoring software for contact centers developed by Bumicom. Webcoach quality monitoring is used daily by many customer contact organizations, large and small.

Webcoach QM has been specially developed for contact centers that listen to telephone conversations for coaching and training purposes. With Webcoach quality monitoring, evaluations can also be started at the level of the employee, agent.

You can easily create evaluation forms and determine who can use this form. For example, also specific form to evaluate e-mail, chat or counter contact. Webcoach is the supporting application for the personal development of customer contact employees / agents.

Webcoach Quality Monitoring for coaching and training of contact center agents

Features of Webcoach quality monitoring

Webcoach is a broswer based quality monitoring application in which multiple functions can be used, so that it supports your quality monitoring process. Webcoach can be set up flexibly and has is developed with the user in mind. Users find it great to work with because of the easy to use.

Webcoach is the integrated qm module in Storavox, but it can also be used when recording is already in use. If there are recordings, Webcoach quality monitoring can be used. Weboach quality monitoring can be installed on your own (virtual) server or accessed from our secure data center. Webcoach can also be purchased as a service.

Webcoach quality monitoring functionalities

Webcoach quality monitoring offers the functionality to listen, evaluate recordings and employees / agents.

WebCoach offers the following functionalities:

  • search and listen to recordings
  • flexible agent profile
  • make notes in segments of a conversation conversation
  • add recorded calls with self-defined labels
  • evaluate conversations / agents
  • agent self evaluation
  • flexible setup of evaluation forms
  • different scoring methods with weightings per question
  • Quality Alarms (fatal / non-fatal errors - COPC)
  • dependent questions
  • free text fields for notes
  • assignment for calibration
  • compare evaluations
  • export of evaluations and reports
  • agent log
  • color settings for scores
  • agent progress curve
  • individual and group based reporting
  • extensive authorization options

Want to know more about Webcoach quality monitoring?

Feel free to contact us for more information about Webcoach quality monitoring. We are happy to help you.

Webcoach quality monitoring

WebCoach quality monitoring

Quality monitoring software for contact centers Webcoach quality monitoring is the quality monitoring software for contact centers developed by Bumicom. Webcoach quality monitoring is used daily by many customer contact organizations, large and small.

Webcoach QM has been specially developed for contact centers that listen to telephone conversations for coaching and training purposes. With Webcoach quality monitoring, evaluations can also be started at the level of the employee, agent.

You can easily create evaluation forms and determine who can use this form. For example, also specific form to evaluate e-mail, chat or counter contact. Webcoach is the supporting application for the personal development of customer contact employees / agents.

Webcoach Quality Monitoring for coaching and training of contact center agents

Features of Webcoach quality monitoring

Webcoach is a broswer based quality monitoring application in which multiple functions can be used, so that it supports your quality monitoring process. Webcoach can be set up flexibly and has is developed with the user in mind. Users find it great to work with because of the easy to use.

Webcoach is the integrated qm module in Storavox, but it can also be used when recording is already in use. If there are recordings, Webcoach quality monitoring can be used. Weboach quality monitoring can be installed on your own (virtual) server or accessed from our secure data center. Webcoach can also be purchased as a service.

Webcoach quality monitoring functionalities

Webcoach quality monitoring offers the functionality to listen, evaluate recordings and employees / agents.

WebCoach offers the following functionalities:

  • search and listen to recordings
  • flexible agent profile
  • make notes in segments of a conversation conversation
  • add recorded calls with self-defined labels
  • evaluate conversations / agents
  • agent self evaluation
  • flexible setup of evaluation forms
  • different scoring methods with weightings per question
  • Quality Alarms (fatal / non-fatal errors - COPC)
  • dependent questions
  • free text fields for notes
  • assignment for calibration
  • compare evaluations
  • export of evaluations and reports
  • agent log
  • color settings for scores
  • agent progress curve
  • individual and group based reporting
  • extensive authorization options

Want to know more about Webcoach quality monitoring?

Feel free to contact us for more information about Webcoach quality monitoring. We are happy to help you.