Service & support

Call recording

Bumicom offers various call recording solutions for a wide range of telephony environments and call center platforms. Bumicom's call recording solutions enable organizations to properly collect data about employee interactions with customers.

The Bumicom call recording solutions are suitable for the recording of both TDM and VoIP based communication platforms.

Call Recording interfaces

Depending on the situation, Bumicom uses recording interfaces. For example, we work with call recording interfaces when it comes to:

  • Analog signals
  • Digital devices
  • ISDN2
  • ISDN30
  • CAS
  • PCM30 / 32

Physical call recording interfaces are used to record these signals and a complete call recording server is supplied. If there is a combination of different signals, we compile a hybrid recording server.

VoIP call recording

Bumicom also offers VoIP recording solutions. For the recording of VoIP signals, the network interfaces of the call recording servers are used.

Call Recording CTI-integraties

Bumicom offers your organization call recording solutions where various integrations are possible. For example, Bumicom offers CTI integrations for all well-known telephone exchanges (PABX), Automatic Call Distributor (ACD), arbitration systems, intercom systems and Session Border Controllers (SBCs). The following CTI integrations are possible at Bumicom:

  • Alcatel
  • AudioCodes
  • Aspect
  • Avaya
  • Broadsoft
  • Cisco
  • ED137
  • Etrali Open Trade
  • Genesys
  • IPC
  • IP Trade
  • Microsoft Skype for Business / Microsoft Teams
  • Mitel MiVoice Business, MX-One
  • NEC
  • Nokia IMS
  • Oracle
  • Salesforce
  • Speakerbus
  • Shoretel
  • SIP Active
  • Unexus
  • Unify

In addition to the above integration options, Bumicom also offers call recording solutions for passive VoIP call recording for RTP audio, H.323, SIP and proprietary protocols. The signals must then be presented to the Recording Server (s) via SPAN, RSPAN, ERSPAN or mirror ports from network switches or gateways.

Are you interested in call recording and are you curious about Bumicom's solutions? Get in touch with us. We would be happy to discuss with you how we can be of service to you and how we can offer you the best possible solution for your call recording challenge.