Service & support

Voice logging and quality monitoring for a general practice center

Bumicom provides voice logging and quality monitoring at general practitioner posts. It is very important for the GP post in this case that all telephone conversations are recorded. These recordings are used by the GPs for customer handling and incident reconstruction.

The solution of Bumicom

Bumicom, in collaboration with the supplier of the VoIP telephone exchange, has implemented a central active VoIP recording solution for the GP service. This VoIP recording solution makes it possible to record all incoming, outgoing and internal telephone calls. This is entirely in accordance with the established voice logging protocol.

Quality monitoring at Bumicom

The GP service uses quality monitoring for the quality of the telephone triage, the medical knowledge and the reporting of (triage) assistants. The quality monitoring system makes it possible for the GP to measure and improve the quality of telephone calls, medical knowledge and reporting by means of a score list. The evaluations are done digitally from Storavox WebCoach.

Curious about other Bumicom success stories? View our other cases here.

Do you want to know which communication solutions Bumicom can offer your organization? Get in touch with us. We would be happy to discuss with you how we can be of service to you and how we can offer you the best possible solution.

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