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Service & support

Project Management

Bumicom works with project teams. This means that a project team is set up for each project. The Bumicom project management team is responsible for the supervision of the project. After receiving the assignment, your project manager is the central contact person for the implementation of the project. The project manager takes care of the communication, planning and actions to complete the project within the agreed term and budget. Projects are usually divided into two workflows:

Workflow 1: Technical implementation

The first working steam is all about the technical implementation of the project. The technical implementation includes making the recording, quality monitoring and interaction analytics technology available to your organization. The technical implementation of projects includes the following activities:

  • Drawing up functional design and technical design
  • Delivery and installation of hardware and software
  • Link with external systems (telephone exchange, arbitration system, radio system, databases, recording archive, CRM system, etc.)
  • Instruction from administrators
  • Delivery of technical documentation
  • Execution of functional and technical acceptance tests
  • Delivery

After completion of the functional and acceptance tests, Bumicom releases the solution to your organization. This delivery takes place by signing the Delivery Protocol (PvO).

This is also the moment when the solution from the Bumicom project organization is released to the Bumicom Support Team.

Workflow 2: Business implementation

The second workflow of our projects concerns the business implementation. The business implementation largely parallels the Technical Implementation. From this workflow, Bumicom supports your organization with the following activities:

  • The configuration of your recording system
  • The configuration of your Quality Monitoring system (incl. Evaluation forms and reports)
  • Setting up an annual analysis plan, analysis methodology and framework for Interaction Analytics
  • User training
  • Analyst training
  • Delivery of user documentation
  • Execution of user acceptance tests
  • Turn-key project delivery

After delivery, your organization can use the delivered solution. Bumicom provides on-site and telephone aftercare for users, in accordance with the agreed SLA.

Would you like more information about project management at Bumicom? Or are you curious about what we can do for your organization? Get in touch with us. We are happy to discuss how we can be of service to you.