Service & support

IM/Chat recording

Instant messaging and chat functions are an important online communication option these days. Bumicom offers recording solutions for both instant messaging and web chat. With the Instant Messaging Recording solution from Bumicom it is possible to register asynchronous chat sessions, for example instant messaging. The chat recording solutions offer the possibility to register synchronous chat sessions (chat and web chat).

The recordings of your chat sessions can serve various purposes for your organization. For example, the recordings can be used for coaching your employees, recording all communication from a compliance point of view and reconstructing incidents.

Instant Messaging recording and chat recording

Bumicom offers your organization solutions for Instant Messaging and chat recording. These IM recording and Chat recording solutions can be used by your organization in combination with various programs and platforms. The Bumicom IM / Chat recording solutions support the following programs and platforms, among others:

  • Airbus TETRA/Claricor
  • Cisco Jabber
  • Microsoft Skype for Business
  • Microsoft Teams
  • Motorola WAVE (Kodiak)
  • Unify Openfire

In addition to the above solutions for Instant Messaging recording and call recording, Bumicom also offers an Importer for text based messages. We offer this Importer for:

  • Facebook Messenger
  • Lithium
  • Bloomberg Chat
  • ICE Chat
  • .EML files

Are you interested in Instant Messaging recording or chat recording and are you curious about Bumicom's solutions? Get in touch with us. We would be happy to discuss with you how we can be of service to you and how we can offer you the best possible solution for your IM / Chat recording challenge.