Compliance monitoring

Compliance Monitoring for Financial Institutions and Telemarketing Sales

Monitor Customer Interactions for Compliance with Compliance Monitoring

With compliance monitoring, it is possible to track all customer interactions for compliance. Manually monitoring whether customer interactions meet the required standards, laws, and regulations is virtually impossible. With the Bumicom Insights Analytics speech analysis solution, it is possible to monitor 100% of telephone customer interactions for compliance. This automated, continuous risk assessment provides the compliance officer with control over compliance. It is possible to directly assess the content of flagged non-compliant phone calls.

Compliance Officer

Compliance monitoring with speech analysis is a major support for the compliance function, particularly for the role of the compliance officer. With speech analysis, it is possible to automatically set up compliance monitoring. All telephone customer interactions are monitored for content. Any deviations are automatically detected and reported. The compliance officer can listen to a selection of flagged phone calls based on detected non-compliant passages to identify what is non-compliant. This leads to significant time savings and risk reduction for managers of investment firms and financial institutions.

Benefits of Automated Compliance Monitoring:

• Objective, continuous monitoring of all telephone customer interactions
• Automatic identification, monitoring, and mitigation of any risks related to violations of customer interests
• Optimization and simplification of the compliance monitoring process
• Fewer compliance staff needed to handle alerts
• Ad-hoc reporting of monitoring results
• Continuous compliance monitoring, with ongoing evaluation and adjustment of policies
• Monitoring the effects of process improvements

Technology to Automate Compliance Monitoring

Are you interested in compliance monitoring software for your organization, and could you benefit from the support and compliance monitoring speech analysis solutions offered by Bumicom? Contact us today. We would be happy to discuss how we can assist you.