Service & support

Voice recording

Bumicom has extensive experience and knowledge in the field of voice recording and the design and implementation thereof. The Bumicom voice recording solutions are used for the recording of radio communication, VHF radio, Voice Communication Systems (VCS) and ambient audio (room microphones).

Voice recording solution for every communication platform

The voice recording solutions are suitable for recording both TDM and VoIP based communication platforms. Physical recording interfaces are used for recording analog signals and E1 / T1 trunks. The network interfaces of the Recording Servers are used for recording VoIP signals.

Voice recording CTI integrations

Bumicom offers your organization voice recording solutions where various integrations are possible. CTI integrations are available for the following platforms:

  • Abiom IDECS
  • Airbus
  • Alphacomm
  • AMX
  • AVTEC Scout
  • Claricor
  • Commend
  • ED137
  • Eurofunk Kappacher
  • MEP
  • Motorola MOTOTRBO Capacity Plus, IP Site Connect, Capacity Max)
  • Motorola Dimetra TETRA
  • Motorola MCPTT (Kodiak)
  • Park Air
  • Rohde & Schwarz
  • Rohill
  • Saab
  • SIP Active
  • Unexus
  • Zetron

VoIP voice recording

Bumicom's voice recording solutions also offer passive VoIP recording for RTP audio, H.323, SIP and proprietary protocols. The signals must then be offered to the Recording Server (s) via SPAN, RSPAN, ERSPAN or mirror ports from network switches or gateways.

Control of voice recording

Recording can be controlled in several ways:

  • Continuous
  • Based on voice control (VOX triggering, RTP)
  • Based on signaling (voltage detection, DTMF, FSK, B-channel, D-channel, VoIP / SIP)
  • Based on a pre-settable time schedule
  • Based on business rules or specific metadata
  • By means of an external trigger (speech signal, CTI event, application)
  • With a Record on Demand application

For privacy reasons or the PCI-DSS standard, you can choose to pause or stop recording.

Are you facing a voice recording challenge and can you use Bumicom's support and solutions? Get in touch with us. We would be happy to discuss with you how we can be of service to you and how we can offer you the best possible voice recording solution for your challenge.

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