Service & support

Recording solutions by Bumicom

The Bumicom Team understands your recording challenges. Where you see a challenge, we offer the solution. We develop software and hardware and use open standards so that our Storavox and FlexREC solutions seamlessly integrate into existing and future infrastructures.

Our consultants are ready to help you with your recording issue. They are happy to help you find a ready-made recording solution for your environment. In addition to advice, our consultants also take care of the design of the recording solution. The design and layout are determined on the basis of the following issues:

  • What is the purpose of the recording?
  • Which telephone conversations should be recorded?
  • From what perspective should the recording take place?
  • Which metadata is required for retrieving recordings and reconstructing incidents?
  • What is the best interface?
  • What availability is required?
  • How long and where should recordings be kept?
  • How does the solution fit within the applicable laws and regulations?
  • Who gets access to the recordings?
  • What requirements are there in terms of infrastructure?
  • What information security is required?
  • Recording "on-premise" or in the Cloud?

Bumicom Service

Bumicom works with project teams. A project team is assigned to your organization and therefore has full attention to you and the opportunity to support and advise you at any time. Our project team ensures a timely and silent implementation in which your employees are excellently trained in the use and management of the recording applications.

Our support team is available 24 hours a day, 7 days a week to keep your recording solution up-to-date and to resolve any incidents urgently.

AVG/GDPR

The recording solutions by definition process personal data. Our ISO27001 certified information security management system guarantees safe handling of confidential data and personal data in accordance with the AVG / GDPR.

Are you interested in a recording system and are you curious about the solutions from Bumicom? Get in touch with us. We would be happy to discuss with you how we can be of service to you and how we can offer you the best possible solution for your call recording challenge.

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