Service & support

Quality monitoring for a insurance company

Bumicom is the business partner of one of the largest insurers in the Netherlands. This insurer has an in-house contact center for the correct and smooth handling of customer telephone contacts. In addition to a customer service department, this insurer also has a trading department. There is a lot of telephone contact in both departments. These telephone calls must all be recorded for reasons of compliance with laws and regulations.

The Bumicom Solution

Bumicom's communication solutions make it possible for the insurer to record all telephone contact. These recordings do not only take place because this is a requirement of legislation and regulations; quality monitoring is used for part of the recordings, so that these recordings can be used for coaching and training employees. Screen recording is also used to get a better picture of customer contact and administrative processing.

Curious about other Bumicom success stories? View our other cases here.

Would you like to know which communication solutions Bumicom can offer your organization? Get in touch with us. We would be happy to discuss with you how we can be of service to you and how we can offer you the best possible solution.

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