Branches

Bumicom offers a wide range of solutions for various industries. Different wishes and (legal) requirements apply per sector. For example, legal regulations apply to certain sectors, which obliges organizations to use the recording and storage of telephone conversations (and electronic communication) between clients and employees.

With voice logging, quality monitoring and interaction analytics solution that we provide, communication is registered, evaluated and / or analyzed.

Depending on the challenge, the Storavox and FlexREC platform developed by Bumicom is deployed or solutions from market leaders ASC Telecom AG and Nexidia are supplied. The voice logging, quality monitoring and interaction analytics solutions are available "on-premise" and in the "cloud". The experienced Bumicom team is able to deliver custom solutions such as integrations and connections with other systems. Our team has extensive knowledge and experience in developing and implementing custom software development, database integrations and CRM integrations in many projects.

The voice logging, quality monitoring and interaction analytics solutions we provide are aimed at applications in various industries such as:

Contact Centers

• Registration, verification and analysis of telephone, chat, video and Social Media interactions
• Recording on demand
• CTI / CRM controlled recording
• Screen recording
• Quality monitoring
• Speech analytics

Financial Institutions

• Registration, verification and analysis of telephone, chat and e-mail interactions
• CTI integration for enriching the recordings with metadata
• Central archiving
• Speech analytics
• Disaster recovery

Public Safety

• Registration, verification and analysis of radio communication, telephone calls and video images
• Incident reconstruction with visualization / mixed playback
• Last call repeat
• CTI integration for enriching the recordings with metadata
• Speech analytics

Traffic Control Centers

• Registration, verification and analysis of radio communication, telephone calls, radar and video images
• Incident reconstruction with visualization / mixed playback
• Last call repeat
• CTI integration for enriching the recordings with metadata
• Screen recording

Industry

• Registration, verification and analysis of radio communication, telephone calls, radar and video images
• Incident reconstruction with visualization / mixed playback
• Last call repeat
• CTI integration for enriching the recordings with metadata

Curious how other organizations have experienced our solutions? View our business cases.